Avoid Standard Bank Trust Division

Serious problem at Trust Division We were notified of the depletion of the trust 3 months ago. A month later we contacted the consultant who deals with our trust acc, (cc her supervisor ) and asked about the status and final payout. She apologized and said she would get to it immediately. By the Friday we call her and she apologized again and said the file is on her desk and she is going to do it now "as we speak". Then another 3 weeks passed and then we received an email, 8th September 2021, apologizing, admitting she has still not done it. Now 3 weeks later, 29th, we emailed her the consultant Again, (cc her supervisor) threatening to escalate the matter and giving her a deadline. This mail was simply acknowledged. We have now mailed the consultant's supervisor, but she hadn't bothered to reply. It is already the start of October, rent is due and food had to be bought.

Std Bank - We contacted the Complaint Resolution Centre on 1 Oct 2021 via email but here too we were met with silence. We can only conclude that the personel mentioned in the Trust Div are doing all this ie cutting all communications with us and refusing to conclude our business with the trust, on purpose. We do not know if it is to continue getting the monthly fee, incompetence or spitefullness - perhaps all of these?

We do nót understand why it is so difficult to conclude this matter. Is it too complex a task for the consultant or is she simply ***********, spitefull perhaps ?

And with this, another month's fees will be charged despite her admittance to negligence.

And now after this post on Hello Peter we received an apology from the Complaint Resolution Centre and a promise to resolve the matter urgently. Another laugh escapes me as all they did was see if there were any legalities in order to have the post taken down - which they did as names were mentioned.

What consequences will the consultant face? Will she be called in an you will discuss how happy she is that this trust has ended while my daughter has suffered the embarrassment of not being able to pay her rent or have food to eat?

And the consultant's supervisor, fully aware and cc in on all correspondence - but totally ignoring us as we turned to her as the next lever senior?

Do not take your money and your business to Standard Bank - save yourself the agony.