Avoid Standard Bank for your own peace of mind!

I spent good 30mins that costed me R400 for me to be assisted, and after that, they were not even helpful at all.

Initially I walked in to the bank and informed them that I will be travelling and I want to activate for international payments and my OTP should be sent via email since my number will not be on roaming. I was promised this was done.

Got to the country I traveled to and my card payment was declined, tried making transfers and OTP gets sent to my cell number. I phoned and the banker took me through a long process and insured me that all is in order, but still, OTP got sent to my cell number, which I got no access to.

I quickly went back to secured chats, frustrated by the whole process, Patience temporarily assisted, and I was only able to make 1 transaction to which the OTP was sent via email. Now the OTP still gets sent to my cell number. I can't make any transactions and can't even swipe either, how am I expected to survive? Now I have to wait till Monday, to make another long phone call to be assisted, hoping that they'll help.

Standard Bank is a pain