KK
Koketso K
1 reviews | Active since Sept 2023
26 Sept 2024, 15:42
Avoid Standard Bank at all costs.
I'm appalled and disgusted by Standard Bank's ruthless and heartless treatment. After losing my job, my insurance covered 6 months of loan payments. Standard Bank promised to pause debit orders for 6 months, but they reneged on their promise and deducted my last R777 on the 25th.
Now, they refuse to reverse the debit order, leaving me with ZERO funds for groceries even toiletries. I'm struggling to put food on the table, and Standard Bank doesn't care. No courtesy call, no empathy, just silence.
Their actions are unconscionable and exploitative. How can a bank claim to care about its customers when they're willing to take a person's last penny?
Avoid Standard Bank if you value your financial well-being!
Their customer service is non-existent, and their word means nothing.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 Sept 2024, 15:46Good day Koketso.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Sept 2024, 15:46
Official
Good day Koketso.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Oct 2024, 10:30Good day.
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Oct 2024, 10:30
Official
Good day.
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
KK
Koketso K's updateReviewer Update
08 Oct 2024, 07:46No yet , the money has not yet returned into my bank account, I’ll thank Standard Bank after all is settled and done
KK
Koketso K's update08 Oct 2024, 07:46
Reviewer Update
No yet , the money has not yet returned into my bank account, I’ll thank Standard Bank after all is settled and done
KK
Koketso K's updateReviewer Update
10 Oct 2024, 06:19I am appalled by Standard Bank's incompetence regarding my loan reversal. Despite requesting my money back on September 26th, they falsely claimed the matter was resolved to my satisfaction. However, no funds have been reversed, and no follow-up calls were made.
Standard Bank, why did you debit my account for a loan when the insurance payout was made? I submitted all required documents, yet you continue to ignore my refund request.
It's unacceptable that Standard Bank failed to pause debit orders upon receiving insurance payout notification. This has caused significant financial hardship, forcing me to fight for my own money.
0/5 stars - Standard Bank's customer service is nonexistent. Unresolved issues, unreturned calls, and blatant disregard for customers' financial well-being.
Terrible Experience - Avoid Standard Bank at all costs. Their ineptitude and lack of accountability will leave you frustrated and financially strained.
Disappointing Service - Standard Bank failure to resolve simple issues is staggering. Unprofessional, unresponsive, and uncaring staff have ruined my banking experience.
Standard Bank, why did you debit my account for a loan when the insurance payout was made? I submitted all required documents, yet you continue to ignore my refund request.
It's unacceptable that Standard Bank failed to pause debit orders upon receiving insurance payout notification. This has caused significant financial hardship, forcing me to fight for my own money.
0/5 stars - Standard Bank's customer service is nonexistent. Unresolved issues, unreturned calls, and blatant disregard for customers' financial well-being.
Terrible Experience - Avoid Standard Bank at all costs. Their ineptitude and lack of accountability will leave you frustrated and financially strained.
Disappointing Service - Standard Bank failure to resolve simple issues is staggering. Unprofessional, unresponsive, and uncaring staff have ruined my banking experience.
KK
Koketso K's update10 Oct 2024, 06:19
Reviewer Update
I am appalled by Standard Bank's incompetence regarding my loan reversal. Despite requesting my money back on September 26th, they falsely claimed the matter was resolved to my satisfaction. However, no funds have been reversed, and no follow-up calls were made.
Standard Bank, why did you debit my account for a loan when the insurance payout was made? I submitted all required documents, yet you continue to ignore my refund request.
It's unacceptable that Standard Bank failed to pause debit orders upon receiving insurance payout notification. This has caused significant financial hardship, forcing me to fight for my own money.
0/5 stars - Standard Bank's customer service is nonexistent. Unresolved issues, unreturned calls, and blatant disregard for customers' financial well-being.
Terrible Experience - Avoid Standard Bank at all costs. Their ineptitude and lack of accountability will leave you frustrated and financially strained.
Disappointing Service - Standard Bank failure to resolve simple issues is staggering. Unprofessional, unresponsive, and uncaring staff have ruined my banking experience.
Standard Bank, why did you debit my account for a loan when the insurance payout was made? I submitted all required documents, yet you continue to ignore my refund request.
It's unacceptable that Standard Bank failed to pause debit orders upon receiving insurance payout notification. This has caused significant financial hardship, forcing me to fight for my own money.
0/5 stars - Standard Bank's customer service is nonexistent. Unresolved issues, unreturned calls, and blatant disregard for customers' financial well-being.
Terrible Experience - Avoid Standard Bank at all costs. Their ineptitude and lack of accountability will leave you frustrated and financially strained.
Disappointing Service - Standard Bank failure to resolve simple issues is staggering. Unprofessional, unresponsive, and uncaring staff have ruined my banking experience.