EG
Elizabeth G
1 reviews | Active since Jun 2024
24 Jun 2024, 18:50
Avoid Standard Bank
Avoid Standard Bank
My attempts to close my Standard Bank account after emigrating from South Africa have been a two-year nightmare. Despite numerous phone calls and emails requesting closure and providing the required documentation, I received minimal response, only to be told they couldn't help from an unrelated office. This is a clear display of incompetence and absolute disregard for customer service.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
25 Jun 2024, 07:00Hi Elizabeth
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team. Please provide us with your ID or account number.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team. Please provide us with your ID or account number.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Jun 2024, 07:00
Official
Hi Elizabeth
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team. Please provide us with your ID or account number.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team. Please provide us with your ID or account number.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
27 Jun 2024, 14:18Hi Elizabeth
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. Please note that the matter has been referred to the branch to assist with the account closure. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. Please note that the matter has been referred to the branch to assist with the account closure. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply27 Jun 2024, 14:18
Official
Hi Elizabeth
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. Please note that the matter has been referred to the branch to assist with the account closure. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience. Please note that the matter has been referred to the branch to assist with the account closure. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***