PF
Philip F

1 reviews | Active since Aug 2009

18 Jan 2016, 20:51

Avoid SB homeloans like the plague!

Standard Bank home loans has been billing me for insurance I never asked for and by the own admittance was never actually given.<br> <br> Each time I speak to the call center I tell the story, I've lost track of how many agents I've spoken to. I've been escalated up to 5 team leaders. Each time they admit there is the a problem and promise to fix it and get back to me. They never do.<br> <br> This going on for 3 months and I'm at a complete loss where to go next.<br> <br> Even speaking to other divisions within the bank they laugh at how bad home loans is and don't want to get involved its such a mess.<br> <br> Avoid them at all costs.

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Replies (1)
Standard Bank
Standard Bank's reply19 Jan 2016, 10:35
Official
Hello Philip Flo,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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