available funds but transactions rejected and penalties charged on each failed purchase

pos declined debit card. available funds in account on the 10th August 2018 in the evening and night but unable to make purchase as notification of insufficient funds fee of R8.47 x 5 charged to my account. Whos fault not mine. Please rectify

Also why the long wait for refunds on my cheque account. Wish I never opened this accoint as cant take your call centre. Every time on the phone problems can never be resolved there and then but must wait many days. Cant afford the calls anymore and one person will transfer you to the next and then the whole question thing ago. What is going on. You should be phoning your customers when mistakes are on your side. I swear I can spend 30mins on a call and not get a satisfactory answer. Why this R8.47 only on debit cards and not credit cards?

I want these bank charges reversed, you can see I had funds but still charged 5 x R8.47.

If you want to automate your banking you going to have to step up your game. going into the bank is fustrating. to little employees, not open enough hours, Go to banks like Capitech and theres help straight away, FNB also good,people there to help you as you enter the door.

please charge me a fixed banking fee not a R100 a month plus all these other fees. I am struggling and not in the position to change banks as have debt with you.

kind regards Mark