AA
Alain A
1 reviews | Active since Jul 2012
13 Nov 2018, 16:07
AutoShare Trading Account unable to link to current account
Since the new, and purported improved, online banking system has been in place, Standard Bank is not capable of letting me link my AutoShare Trading Account. I have called support, logged ticket and have my Personal Banker follow, to no avail. I have no way of accessing my account, because Standard Bank hasn't implemented the system on their mobile app either. What is the problem and why is Standard Bank not solving it?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Nov 2018, 11:20Dear Alain
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Nov 2018, 11:20
Official
Dear Alain
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Standard Bank's replyOfficial
21 Nov 2018, 12:36Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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***
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply21 Nov 2018, 12:36
Official
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
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Alain A's updateReviewer Update
18 Dec 2018, 14:33My query has been resolved, it took more than 2 weeks and a lot of discussion and people involved. definitely not okay from Standard Bank's side. Communication on the resolution was poor. The tech support helped and this problem is now solved.
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Alain A's update18 Dec 2018, 14:33
Reviewer Update
My query has been resolved, it took more than 2 weeks and a lot of discussion and people involved. definitely not okay from Standard Bank's side. Communication on the resolution was poor. The tech support helped and this problem is now solved.