SK
Steve K
1 reviews | Active since Jul 2014
14 Nov 2023, 14:18
Autoshare account has gone missing!!
My Standard Bank Autoshare account is no longer visible on the banking app or internet banking sites . I wanted to sell some of my shares today , but it has been impossible. I have been on the “ chat “ for so long trying to get it resolved - but it is just “ try this , try that” and I never get to “chat ie: type” to the same person again . Please re link my Autoshare account to my banking app dashboard asap . I am working in Mauritius and can’t make international calls.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
14 Nov 2023, 14:20Dear Steve
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Nov 2023, 14:20
Official
Dear Steve
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
SK
Steve K's updateReviewer Update
15 Nov 2023, 13:47Thank you for the computer generated reply, which “ shows you care “ but the truth is Nothing has been done . I am still unable to access my Autoshare share portfolio via the app or internet banking.
Nobody has made contact either : (
Nobody has made contact either : (
SK
Steve K's update15 Nov 2023, 13:47
Reviewer Update
Thank you for the computer generated reply, which “ shows you care “ but the truth is Nothing has been done . I am still unable to access my Autoshare share portfolio via the app or internet banking.
Nobody has made contact either : (
Nobody has made contact either : (
Standard Bank's replyOfficial
15 Nov 2023, 13:52Dear Steve
We apologize for the delay experienced, we have assigned the complaint.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We apologize for the delay experienced, we have assigned the complaint.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply15 Nov 2023, 13:52
Official
Dear Steve
We apologize for the delay experienced, we have assigned the complaint.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We apologize for the delay experienced, we have assigned the complaint.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
15 Nov 2023, 15:34Hi Steve
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Nov 2023, 15:34
Official
Hi Steve
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
SK
Steve K's updateReviewer Update
16 Nov 2023, 15:02Still nothing Standard Bank ??
It’s disgraceful : (
It’s disgraceful : (
SK
Steve K's update16 Nov 2023, 15:02
Reviewer Update
Still nothing Standard Bank ??
It’s disgraceful : (
It’s disgraceful : (
Standard Bank's replyOfficial
16 Nov 2023, 15:59Hi Steve
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Nov 2023, 15:59
Official
Hi Steve
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
SK
Steve K's updateReviewer Update
17 Nov 2023, 10:22I am pleased to say that Pinky from SBG securities called me and was able to reset the dashboard and link the autoshare account again .
Many thanks Pinky
👍🏻
Many thanks Pinky
👍🏻
SK
Steve K's update17 Nov 2023, 10:22
Reviewer Update
I am pleased to say that Pinky from SBG securities called me and was able to reset the dashboard and link the autoshare account again .
Many thanks Pinky
👍🏻
Many thanks Pinky
👍🏻
Standard Bank's replyOfficial
17 Nov 2023, 10:27Hello Steve
Thank you very much for allowing the team to looking into this matter, we are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you very much for allowing the team to looking into this matter, we are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply17 Nov 2023, 10:27
Official
Hello Steve
Thank you very much for allowing the team to looking into this matter, we are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you very much for allowing the team to looking into this matter, we are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
SK
Steve K's updateReviewer Update
17 Nov 2023, 11:23Thank you for coming back to me , it’s appreciated.
SK
Steve K's update17 Nov 2023, 11:23
Reviewer Update
Thank you for coming back to me , it’s appreciated.
Standard Bank's replyOfficial
17 Nov 2023, 12:26Good day Steve
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Nov 2023, 12:26
Official
Good day Steve
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***