Autoplus down. No out of order sign by branch

On the 19 January 2016 I went to cresta standard bank to use the autoplus machine.<br> I inserted my card in , entered my pin and the autoplus froze on this screen<br> For security reason my husband remained at the machine and I went into the branch<br> I was informed that the autoplus has been offline<br> I stated that seeing as it the branch fault I wanted my card back.<br> Another staff member goes out alone while I am at enquiries in front of my husband and destroys my card<br> My husband informs her that I am in the branch not to destroy. She just ignored him said something about processes and left<br> I asked to speak to a manager no one was available<br> I took one hour of my time to get a replacement card for the branches fault <br> To make more annoying the staff were still sending customers outside for statements <br> Even after I complained<br> I had to further reset my cell phone and internet banking and know can't access the app<br> I am very upset and will seriously consider moving my accounts<br>