1 reviews | Active since Oct 2010
Automatic Acceptance of Quote - IS THAT LEGAL ??
So, with regards to the same application that Standard Bank took forever to process, I eventually received a quote 24 DAYS AFTER APPLICATION. A 100% bond was granted but at a dismal interest rate. I was contacted telephonically by Nadia at Standard Bank to go through the quote with me, however, I was not anywhere near the application at the time of the call, so I told Nadia firstly that the interest rate was the worst interest rate that was offered & asked if they could have that reviewed but she said that that was the best that Standard Bank could offer. I then told her that I will have to look at the quote later and if I don't get back to them within the quote validity period (normally 5 days) that she can consider it not accepted. She then told me that if I don't actually formally decline the quote within the 5 day validity period, that the quote is automatically considered accepted and gets sent to the bond registering attorney to register the bond - WITHOUT MY CONSENT. & that if I later choose to not proceed with Standard Bank, that attorney charges will be incurred for MY account. IS THAT LEGAL ???
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
