Automated is not personal
I am writing to standard bank complaints department.
Please kindly refrain from sending us automated responses to our inboxes and coming to this platform replying that you have sent us correspondence. Its been weeks of writing a review and I'm still waiting for a personal response that has a resolution for me personally. Cause reading through most of the standard bank responses are the same. Not personal, rather seem automated
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Replies (2)
Standard Bank's replyOfficial
27 Oct 2020, 16:53Dear Mash Mulaude,
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 Oct 2020, 16:53
Official
Dear Mash Mulaude,
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
28 Oct 2020, 16:18Good day Conrad,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that response was sent to you via email as per our telephonic conversation.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that response was sent to you via email as per our telephonic conversation.
Kind regards
Complaint Resolution Centre
Standard Bank's reply28 Oct 2020, 16:18
Official
Good day Conrad,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that response was sent to you via email as per our telephonic conversation.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that response was sent to you via email as per our telephonic conversation.
Kind regards
Complaint Resolution Centre