Autobank problem

On Saturday I tried to draw money from the Autobank at Central Square but the machine did not give me the money but it was drawn from my account. I then went to report the problem at Howard Centre branch where the manager. Malcolm, could not put the funds back into my account but logged a call. He promised to phone me back within 15 minutes with a reference number...... well I am still waiting for the call. He also promised that the Audit Trail would run over the weekend and the problem would be sorted out on Monday morning. Needles to say it was not!<br> I phoned the *** number, reported the problem *again* and was told the feedback date is the 17th of April!<br> Amazing, the bank makes a mistake, but I have to go through hoops and jumps and wait for a week for feedback???