PT
Precious T
1 reviews | Active since Aug 2019
20 Aug 2019, 09:33
Autobank machine took my money
I tried depositing money on the auto bank machine outside it took my R800 then returned R200 as an invalid note then the machine was stuck now im being told i was wait 5 to 7 working days in order for me to get my money back whereas i need that cash as an like yesterday im not a standard bank user but by this experience will never be 1 worst experience ever
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Aug 2019, 23:25Good day Precious
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Aug 2019, 23:25
Official
Good day Precious
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
PT
Precious T's updateReviewer Update
21 Aug 2019, 20:59First an foremost Im not intrested in your apologies and if you treated this issue as a matter of urgency it could have been resolved by now I just want my money back is that too much to ask?why are making your problems mine now?why must I wait so long to get what is rightfully mine?You so unproffessional
PT
Precious T's update21 Aug 2019, 20:59
Reviewer Update
First an foremost Im not intrested in your apologies and if you treated this issue as a matter of urgency it could have been resolved by now I just want my money back is that too much to ask?why are making your problems mine now?why must I wait so long to get what is rightfully mine?You so unproffessional
Standard Bank's replyOfficial
23 Aug 2019, 10:33Dear Precious Tefo
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply23 Aug 2019, 10:33
Official
Dear Precious Tefo
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***