1 reviews | Active since Feb 2012
Autobank
Since I renewed my wife's and my debit cards some time ago I have been unable to draw cash from my local ATM at Zippy's in Greyton. I visited Standard Bank, Caledon (a round trip of 70km) and they tell me that it is a technical problem with the ATM. This has been ongoing for weeks, if not months, and is unacceptable. If I need cash, I either have to use another bank's ATM or drive to Caledon - I have to pay for these two options. <br> I e-mailed [Email Removed] and they rep**** saying that I must go to my branch and get a card diagnosis.<br> I rep****:-You seem to have missed the point. I visited my branch this morning and they could not help me!<br> Their response:-Good day Paul It is my pleasure to forward your request to the relevant department.<br> We have forwarded your request to the Autobank Control Centre for assistance.<br> We apologise for the inconvenience caused.<br> You will receive feedback from the above division.<br> <br> I am still waiting!!
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Complaint Resolution Centre
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Best regards,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
