Auto Reply Like responses from Facebook support channels

The End-User Customer service representative (whomever it is) does not seem to be very helpful. Despite asking that my complaint be escalated to the proper channels, All I get is a generic message "We apologize for the inconvenience" and "Contact the number provided to reverse the debit order" like a parrot.

Instead of assisting to escalate like I asked to... I get a parrot like response the whole time stating that I must contact the department for a reversal of the money