Auto bank took my money cannot get it back!

I went to the Autobank near where we stay at Sasol Midstream to draw R2000, during the transaction the Autobank went down and I did not get my card or the money back. The Sasol attendant told me to stop my card because I will not get it back, the people who service the Autobank will destroy the card. I phoned Standard Bank Customer Services and stopped my card, but I realized that the money was taken off my balance. I reported this to Customer services as well and I was told that they will refund me as soon as they reconciled the Autobank transactions, it will take between 2 and 4 days. It has been two weeks and I still don't have my money back, I phoned Cusomer Services and was told that a specialist will phone me to explain what is happening with my query, I am still waiting. I am so frustrated, I need my money over the festive period, I cannot afford to loose two thousand Rand!