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MAfuri M

1 reviews | Active since Oct 2016

05 Oct 2016, 10:15

Auto bank deposit issue

<p>I’m having an issue with the bank due to the above subject, I made a deposit on the 30th of September and unfortunately the transaction couldn’t go through because of the error. The machine took the money without producing any slip. I went to the nearest branch to enquire about the issue and it seems like the process is taking long than I expected, the query has been made and the expected feedback say it’s on the 10th of October of which I can’t wait that long because the deposit is needed before the 7th of October for rent payment.</p> <p> </p> <p>i went for the followp up today on the 5th of october and still im given stories that the issue is still under investigation. Please advice</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Oct 2016, 08:52
Official

Good day Mafuri Elias Mothapo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Oct 2016, 15:37
Official

Dear Mafuri Elias Mothapo

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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