DK
Daniel K
1 reviews | Active since Nov 2024
13 Mar 2025, 06:08
Authorization Hold STILL Not Refunded!!
I've been querying an Uber authorization hold with my bank for over 2 weeks. First I was told it would take 48 hours, then 48 hours became 10 days. 10 days came and went, I still haven't been refunded by my bank. After banking with Standard bank for over 10 years, this has been the biggest inconvenience and lack of customer service with such an easy query!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
13 Mar 2025, 07:05Dear Daniel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2025, 07:05
Official
Dear Daniel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
DK
Daniel K's updateReviewer Update
13 Mar 2025, 10:50Hi? How's this going to happen because just a few minutes ago, I called the customer service line and was told there's nothing they can to assist?
DK
Daniel K's update13 Mar 2025, 10:50
Reviewer Update
Hi? How's this going to happen because just a few minutes ago, I called the customer service line and was told there's nothing they can to assist?
Standard Bank's replyOfficial
13 Mar 2025, 11:25Good day Daniel,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2025, 11:25
Official
Good day Daniel,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
DK
Daniel K's updateReviewer Update
13 Mar 2025, 11:29Alright, thank you. Appreciate this...
DK
Daniel K's update13 Mar 2025, 11:29
Reviewer Update
Alright, thank you. Appreciate this...
Standard Bank's replyOfficial
13 Mar 2025, 12:46Good day Daniel,
You are welcome.
Kind regards,
Standard Bank Hello Peter Team
***
You are welcome.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2025, 12:46
Official
Good day Daniel,
You are welcome.
Kind regards,
Standard Bank Hello Peter Team
***
You are welcome.
Kind regards,
Standard Bank Hello Peter Team
***