DK
Daniel K
1 reviews | Active since Nov 2024
30 Oct 2025, 22:58
Authorization Hold refund Query Needing a manager
Hi standard bank team. I am in need of assistance, I have a pending Uber authorization hold that has not reflected back into my account. And agent by the name of Mamello advised they cannot assist as my query needs a manager. Please explain how reversing an authorization hold would need a manager's approval? Also, will I need to fight and fuss over future authorization holds and have the manager's private cellphone number when I don't get refunded?
Baffled really at the lack of assistance/knowledge with this agent, really.
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Replies (2)
Standard Bank's replyOfficial
31 Oct 2025, 07:42Good day Daniel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2025, 07:42
Official
Good day Daniel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
DK
Daniel K's updateReviewer Update
31 Oct 2025, 18:11Hi team,
Thank you. I'll wait on this.
Can we please ensure we work on a fix for this? I believe I cannot keep querying this everytime I use my account for Uber, and have consultants advising "only a manager can assist" whenever querying it?
But appreciate the help regardless.
Thank you. I'll wait on this.
Can we please ensure we work on a fix for this? I believe I cannot keep querying this everytime I use my account for Uber, and have consultants advising "only a manager can assist" whenever querying it?
But appreciate the help regardless.
DK
Daniel K's update31 Oct 2025, 18:11
Reviewer Update
Hi team,
Thank you. I'll wait on this.
Can we please ensure we work on a fix for this? I believe I cannot keep querying this everytime I use my account for Uber, and have consultants advising "only a manager can assist" whenever querying it?
But appreciate the help regardless.
Thank you. I'll wait on this.
Can we please ensure we work on a fix for this? I believe I cannot keep querying this everytime I use my account for Uber, and have consultants advising "only a manager can assist" whenever querying it?
But appreciate the help regardless.