Aunauthorized (*****ulant) Payments going off my account.

On the 3rd of October I logged a complaint regarding unauthorized payments, from that's been going of my account since the 31st of July. Knowing that these transactions were **********, they could not tell me what it was. I had to sit and wait for hours at the branch, just to be put through to several consultants on the phone, that did not quite help me either!

They opened a ***** case and said they will come back to me within 72 hours and they did not let me know. I had to wait more than a week for a card with a new number.

The payment that went off on the 5th of October still said "awaiting card authorization", the consultant said they will stop the payment from going off, but they did not do it. They also said they were going to refund me for all the money that I have lost, but they did not. I had to fill in forms and nothing happened.

Yesterday, another unauthorized payment went off yet AGAIN!!! I cannot carry on like this. Every month money gets taken off without my consent and it is accumulating. I have been a customer of Standard Bank for many years, but this is going to force me move to another bank!! I am disgusted with the service that I have been receiving!

Can someone call me urgently regarding this mess!!!