Attorney A Müller- Standard Bank not helpful at all

Herewith Bond Account No. ***. Standard Bank have been notified of the passing of owner A Harding and assistance with the request of bond cancelation figures was requested. We have adhered to all the requirements by Standard Bank with regards to deceased estate bond cancelations, the following supporting documents submitted: ID of deceased and surviving spouse (also the executor in the estate), notice of death pages 1-4, marriage certificate, burial order, death certificate, power of attorney, letters of executorship, ANC pages 1-3, proof of residence, surviving spouse (executor in the estate), rates and taxes account of property to be transferred, deeds search, estate late bank confirmation letter. To date, no feedback from *** , 086 439 770: held for 30 minutes caller 46 in the queue, call was dropped thereafter. ***: held for 15 minutes, call dropped. Nominated conveyancers on the bank panel cannot assist. We respect the Hello Peter platform and request intervention as Standard Bank Home Loan Department is now hindering the administration of a deceased estate and that of a beautiful legacy, not respecting the fact that the family needs closure.