Attitude from teller staff

I visited Northgate on Thursday 8 September at +- 1pm to withdraw money. I stood int he queue (5th from the front) and thought it would be quick. To my surprise there was only 2 tellers on duty and I had to wait 45 minutes to be helped. When arriving at the teller eventually, I could not draw mony because they did not load my signiture to the account (which was opened a few days earlier). I had to wait another 20 minute for someone to sort this out. At last I got my money, which the teller struggled to count - she had to put it about 10 times through the machine. After such withdrawal, I note that I am now R108 in debit, which indicates that you charged me about R158 for the transaction, which is a unacceptable amount to pay for such pathetic service. Firstly I need to prompt you to improve your turnaround times at the tellers and to do better queue management. Secondly, I am not willing to pay for poor service at all as one would not like to spend money if you do not get value. Thirdly, please do your work properly when opening accounts. Please investigate the matter and let me know whether you still want me as a client as I am not willing to stand for such bad service.