SM
Sam M
1 reviews | Active since Mar 2009
07 May 2019, 16:07
Attitude from Standard bank insurance
I phoned on the 6 May 19 about the geyser that burst in Secunda area around 9:00. No feedback was received and on the 7 May '19, I phoned and only excuses were given and a promise to attend to the matter. At 16:00 when I phoned, I am told plumbers declined to attend to this request from Standard bank - this is a lie. This is unacceptable because even last year Standard bank failed to respond on time. The last lady I spoke to had a rude attitude too.
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Replies (2)
Standard Bank's replyOfficial
08 May 2019, 04:36Dear Sam
Thank you for posting your comments.
One of our consultants will make contact with you to address this matter.
Kind regards
Complaint Resolution Centre
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One of our consultants will make contact with you to address this matter.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply08 May 2019, 04:36
Official
Dear Sam
Thank you for posting your comments.
One of our consultants will make contact with you to address this matter.
Kind regards
Complaint Resolution Centre
***
***
One of our consultants will make contact with you to address this matter.
Kind regards
Complaint Resolution Centre
***
***
SM
Sam M's updateReviewer Update
13 May 2019, 09:52I ended up replacing the geyser at my own cost. The reimburse is taking much longer than expected. In fact no acknowledgement of the refund request has be received from Standard bank insurance.
SM
Sam M's update13 May 2019, 09:52
Reviewer Update
I ended up replacing the geyser at my own cost. The reimburse is taking much longer than expected. In fact no acknowledgement of the refund request has be received from Standard bank insurance.