Attitude and the worst service

I am not in the country presently and I tried accessing my account with failure.Trying to contact Standardbank has been a nightmare for me, be it email, calling even my kids going in and calling from there. I find it ridiculous and insensitive. I have had a ********** transaction a few months ago, nobody could tell me where and how it happened. I have written emails wanting the report but in vain. The worst service ever......The attitude and incompetence from a lot left me numb.....