ATTENTION TO DETAIL NON EXISTENT

The Standard Bank Online Banking platform is able to provide me with online statements of my account except for April 2019. It gives an error. As I am unable to contact the contact centre, (because I am to stupid to know my own security questions), I contacted my branch manager whose business card I was given the last time and was assured I can contact any time should I need assistance. Requested the statement for April 2019 (he was still surprised that statement futher than 3 months were available online) [you can go back 18 months] and assured that this will be sent to me. Not much later I received the statement (which I'm sure I would have been charged for) just to find it is April 2020! Not surprised as this has been my experience with Standard Bank since the beginning. Mailed and phoned manager to remedy with no answer or reply. Once again stranded and Auditors cannot complete Financial Statements as Standard Bank is impossible to deal with.