Attempting to Close Accounts

On 03/01/2020 I contacted Standard Bank asking them to close my accounts and received an automated response saying someone would contact me within 48 hours. When I did not receive the promised contact I phoned the helpdesk who told me to be patient as someone would contact me. On 17/01/2020 when I still had no reply I went onto their website and contacted them through their chat service and, as requested, confirmed my request via email. n 20/01/2020 I received an email from Noluthando Msimango requesting further information which I supp****. Noluthando then On 24/01/2020 Noluthando requested a letter giving the reason for me closing the account along with 3 signatures and a copy of my id which I supp****. I had ongoing correspondence with Nouthando until 14/02/2020 when Noluthando stopped replying to my emails and to date the accounts have still not been closed.