@STANDARD BANK SA: Your Home loans Application Process is broken.

My experiance has been awful and time consuming to say the least. I sent through ALL the relevent documentation through to Narisha Pillay (Senior verification consultant) on 29/11/2018 only to tell me that i need to complete a cumbersome online application where i had to basically fill in the same information i gave to her via email onto Standard banks system (baffled as to why she couldnt do this) anyway, i sent through my reference number ********** 84 to her on the 29/11/2018 with no reply until 03/12/2018 where Narisha says the application was completed incorrectly with no further information as to what went wrong and simply blamed the system and that she will get one of her colleagues to call me back. Now the fun starts. Nobody calls me back, i get an email from Narisha on 03/12/2018 asking for the exact same docs i sent her, frustrated and eager to move on with life i send it to her again expecting progress. everyting goes silent for a day or two and i then get an email today 05/12/2018 from Klevan Thumberan who from the sounds of things has not a cooking clue what's going on because he proceeds to ask me for the same god damn documents again ! ID/POA/PAYSLIPS/BANKSTATEMENTS.... all sent now 3 times. not the most exciting thing to do over and over and over again when applying for your second bond with Standard bank.

My current situation: My offer was accpeted by the seller who can, according to the OTP accept any other offers that beat mine due to the bank wasting time.

Do you catch the drift?

#i wish i had the same competent staff helping 3 years ago :(, the process was a breeze and i enjoyed the customer experiance.