LC
Luke C
1 reviews | Active since Jun 2021
30 Jun 2023, 07:40
Atrociously poor customer service‼️‼️‼️
I have been struggling for a month to obtain my tax certificate. The service provided is absolutely poor. I was told 3 weeks ago that it takes 48 hours, yet today nothing received. When I followed up yesterday, I was told I need to go into a branch to update my email address as it wasn’t in the system, yet statements have been and are sent to my email address. Does anyone at Standard Bank actually know what they are doing. I need a simple 2023 tax certificate. I am at my wits end ‼️‼️
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
30 Jun 2023, 07:49Dear Luke
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jun 2023, 07:49
Official
Dear Luke
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
LC
Luke C's updateReviewer Update
02 Jul 2023, 10:13Unsurprisingly I am still waiting for my tax certificate, this now more than a month after requesting‼️ Does Standard Bank take any of their customers seriously. Does Standard Bank know and understand TCF. Shockingly poor service, but with all the many many poor reviews, I am not surprised.
LC
Luke C's update02 Jul 2023, 10:13
Reviewer Update
Unsurprisingly I am still waiting for my tax certificate, this now more than a month after requesting‼️ Does Standard Bank take any of their customers seriously. Does Standard Bank know and understand TCF. Shockingly poor service, but with all the many many poor reviews, I am not surprised.
Standard Bank's replyOfficial
02 Jul 2023, 10:32Good Day Luke
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2023, 10:32
Official
Good Day Luke
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LC
Luke C's updateReviewer Update
04 Jul 2023, 10:36Dear Standard Bank. Another 48 hours has since passed and needless to say, the requested information has still not been provided. Am I going to get another standard response that the matter is being treated seriously and will be provided as soon as possible. Or is someone at Standard Bank actually going to value the job and provide some sort of service‼️
LC
Luke C's update04 Jul 2023, 10:36
Reviewer Update
Dear Standard Bank. Another 48 hours has since passed and needless to say, the requested information has still not been provided. Am I going to get another standard response that the matter is being treated seriously and will be provided as soon as possible. Or is someone at Standard Bank actually going to value the job and provide some sort of service‼️
Standard Bank's replyOfficial
04 Jul 2023, 11:34Dear Luke
We will be following with our team.
We will be in touch with further feedback.
Our humble apologies for the delay caused in this regard.
Kindest regards
Standard Bank Hello Peter Team
***
We will be following with our team.
We will be in touch with further feedback.
Our humble apologies for the delay caused in this regard.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2023, 11:34
Official
Dear Luke
We will be following with our team.
We will be in touch with further feedback.
Our humble apologies for the delay caused in this regard.
Kindest regards
Standard Bank Hello Peter Team
***
We will be following with our team.
We will be in touch with further feedback.
Our humble apologies for the delay caused in this regard.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Jul 2023, 16:52Dear Luke
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2023, 16:52
Official
Dear Luke
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***