Atrocious wait for ***** call centre

Just spent an hour trying to get through to Standard bank ***** helpline. The bank needs to realise that people who need to call a ***** line are likely to be stressed. At this rate, someone will drop dead with the strain of waiting. After the first long wait I got through to a man who took my details and told me to hold. I did for another 10 mins until call cut off. Second try. Welcome message says 5 min wait. 14 mins later I got through to Lerato. Who was lovely, kind, calm and helpful. Thumbs up👍 Letato. Thumbs down 👎 call center management