Atrocious treatment of loyal and long-standing client by Standard Bank

I have received appalling and shocking treatment from Standard Bank after being a loyal client for over twenty years. I was de*****ed through a phishing e--mail **** masquerading as Standard Bank UCount rewards on the 11th December 2018. R28674 was **********ly hacked out of my credit card account without any valid OTP numbers. I informed my Standard Bank immediately that it happened but they failed to act swiftly and timeously to block the transaction and are now holding me liable for this amount. I have lodged a complaint with OBSSA, the banking services ombudsman and I am still awaiting the outcome of their investigation. Please think twice before dealing with Standard Bank.