atrocious service from standard bank

I used to have a student achiever account which I was requested by the consultant at the bank to change to a cheque account. I app**** for the account and provided all the documentation required and this was a week before month end March 2015 I am still awaiting the card even today when I went to the branch I was advised that the card was not ordered and that I have to wait another 7 days which is unacceptable. Hellopeter please assist.