AM
Andrew M
1 reviews | Active since Nov 2024
22 Nov 2024, 12:45
Atrocious service from Standard Bank
Have an overdraft for my business, went over the limit by a few rand. Without any notice they handed us over to attorneys. Tried more than 20 calls and emails to contact business banking without success. Just paid off overdraft and am trying to close account. Atrocious service and experience after having the account for 20 years
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
22 Nov 2024, 13:04Hi Andrew
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply22 Nov 2024, 13:04
Official
Hi Andrew
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
AM
Andrew M's updateReviewer Update
22 Nov 2024, 16:05Won't hold my breath. Also, does a public complaint lead to a response?
AM
Andrew M's update22 Nov 2024, 16:05
Reviewer Update
Won't hold my breath. Also, does a public complaint lead to a response?
Standard Bank's replyOfficial
22 Nov 2024, 16:11Hi Andrew
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2024, 16:11
Official
Hi Andrew
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
AM
Andrew M's updateReviewer Update
27 Nov 2024, 19:44It's been a week and nobody from "the team" has contacted me.
AM
Andrew M's update27 Nov 2024, 19:44
Reviewer Update
It's been a week and nobody from "the team" has contacted me.
Standard Bank's replyOfficial
28 Nov 2024, 06:49Good day Andrew,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2024, 06:49
Official
Good day Andrew,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Andrew M's updateReviewer Update
03 Dec 2024, 07:29I have still not been contacted.
AM
Andrew M's update03 Dec 2024, 07:29
Reviewer Update
I have still not been contacted.