Atrocious Service & Attitude From Employee at Standard Bank Verulam

<p>On Saturday morning I went to Verulam Standard Bank with my wife as she required a bank statement. We reported to enquiries and were being assisted by Sne Dlamini. </p> <p>We stated that we required a statement which was to be used for FICA purposes at another financial institution. Sne Dlamini then stated that if we were to print a Bank Statement in the branch my wife is going to be <span style="text-decoration: underline;"><strong>charged R50 for the statement</strong></span>. We enquired why we were being charged so much for the statement & she rep**** that the charge is R50 to print a statement in the branch & R11 if we printed the statement at the ATM.</p> <p> </p> <p>We then rep**** that the statement from the ATM will not suffice as the statement needs to contain a bank stamp in order to be meet the FICA requirements in order to be accepted by the next financial institution. We then <span style="text-decoration: underline;"><strong>made it clear to her that my wife is not prepared to pay R50 for a statement as that is a preposterous amount to pay for a statement. She then rep**** that, this is just the way it is</strong></span> & I must decide which alternative we are going with. As far as she is concerned<span style="text-decoration: underline;"><strong> a statement is a statement & she has no interest in my dealings thereof. </strong></span></p> <p> I then reiterated that we need the statement for FICA purposes and we are not prepared to pay R50 & she must find a cheaper alternative. She then states that <span style="text-decoration: underline;"><strong>she doesn’t know what the FICA requirements for statements are and that if I AM SMART ENOUGH I MUST STEP BEHIND THE COUNTER & DO HER JOB!</strong></span> – Really? She then asked if I am the account holder and if not she will only speak to my wife. I stated to her that <span style="text-decoration: underline;"><strong>we are married in C.O.P and I have a legal right to speak on behalf of my wife</strong></span>, which man doesn’t? </p> <p>She then began to have words with me and people from the queue then started to barge in and jump to her assistance. She then proposed that <span style="text-decoration: underline;"><strong>I am retarded and know nothing about banking. </strong></span></p> <p>I asked to speak to her manager & a MRS Singh came to our assistance. She then said to Sne Dlamin that she will discuss the issue with her later & enquired how she can assist. I then described my situation to her & reiterated that we are not willing to pay R50 for a statement & she must provide a cheaper alternative. I said that we only needed a bank stamped statement for FICA purposes,<span style="text-decoration: underline;"><strong> the manager then describes that she doesn’t know whether the receiver wants to see proof of address or what is on the statement or what kind of FICA this is</strong></span>. I then rep**** that the FICA requirements in respect of documents are the same for all financial institutions i.e <span style="text-decoration: underline;"><strong>Certified copy of ID, Bank Statement & Proof of residence & how can the both of them not be able to assist us accordingly?</strong></span></p> <p> </p> <p><span style="text-decoration: underline;"><strong>The manger then returned to her desk offering no assistance at all.</strong></span> Once the manger had left our presence the “<span style="text-decoration: underline;"><strong>honourable Sne Dlamini” with that attitude of “entitlement” proceeded to pass smart remarks</strong></span> back on forth whilst fumbling through her computer trying to ascertain the charges for the various statements available. By then I was at my wits end dealing with her attitude of resentment that I laid my phone on the counter stating that I was recording the conversation. It was only then that she zipped her trap, printed the statement & we left!! </p> <p><span style="text-decoration: underline;"><strong>In a nutshell Standard Bank, it is preposterous to charge R50 for a bank statement!</strong></span>! Your staff are *********** and full of attitude. Sne Dlamini had me still spitting fire long after I had left the bank! I would suggest you move her to back office where she has no interaction with clients. One more thing,<span style="text-decoration: underline;"><strong> please retrain your staff regarding FICA requirements and enlighten them on human etiquette & mannerisms.</strong></span></p> <p> </p> <p><span style="text-decoration: underline;"><strong>Notification will be sent through in due course instructing you to close all my wife’s accounts with your institution. </strong></span></p> <p><strong>You should send a big thank you to Sne Dlamini commending her on a job well done as we have truly lost all faith in Standard Bank. </strong></p> <p><span style="text-decoration: underline;"><strong>In closing, I work for a JSE listed corporate company and do not have time to waste typing out reviews on Hello Peter. If you wish to accept this statement as a load of hogwash from a disgruntled patron then you do so at your own peril. </strong></span></p>