Atrocious service and staff poorly trained

Went to Woodmead Branch to draw money that had been sent to me. Entered the required information and the ATM said it was processing. Instruction came up to take the money but no money had come out. The advice on the screen to take the money or it will be withdrawn. Security advised to go into the bank which I refused as the money could have been issued. ATM then stated that the money had been withdrawn. Went into the bank and was advised to try another ATM . Did that and the ATM displayed that the code had already been used. Back in the bank and was sat next to phone and the bank employee called a department of the bank. Person said that the query would take 4 to 5 days. Asked to escalate to Team Leader. Was advised the Team Leader was in a meeting. Later on was advised that the person I was talking to on the phone was working remotely so could not have known status of Team Leader. Asked for Manager, refused to transfer. Person on phone asked for email of person dealing with ATMs in the branch. Managed to get someone on the floor who did not know, said he would enquire. Was gone for 10 minutes. I asked for the manager who "was not there". Was pointed to office where the person I had spoken to and a lady was present. She stated that the procedure was internal within the branch. Manager then appeared but had not walked past into the bank while I was there. Had a problem with the same branch less than 2 years ago with the ATM. The person asked me to go out to the ATM and did not follow me. It was pat closing time and I was locked out