ATROCIOUS SERVICE

<p>SIL Insurance claim 16/093187- 2nd week of November 2016 I submitted a claim for a leaking roof to Standard Bank Insurance. I was informed that a company called TJS was tasked with assessing the roof. An assessor from TJS came to assess the roof. From the day of the assessment in November 2016 until the 3rd week of January 2017 when i made inquiries into my claim nothing was done and worse no feedback was given. After being sent from pillar to post the response that I received from Standard Bank Insurance was that TJS only sent pictures without a report to them. I took it up with TJS and the response that I got from TJS was that since they are a black owned company in most cases Standard Bank Insurance don't want to settle claims from their assessment of black claimants as they allege that assessments done by TJS are not of the requisite standard and eventually Standard Bank Insurance itself would then send their own assessor. From November 2016 when the claim was lodged to date it has been raining heavily and as a consequence the whole ceiling is damaged. I am contemplating moving my mortgage as well as the insurance to a company that is willing to treat their customers with the decency that is due to them. I can say without any equivocation that Standard Bank and their Insurance Division do not deserve any business from the millions of their customers. Regards Thabo Ntholeng ********** . </p>