SM
Sma M

1 reviews | Active since Jan 2015

25 Jan 2017, 08:33

Atrocious Service

<p>The standard bank branch in Rosebank has the worse service. </p> <p>A few months ago I went to go give a notice on my account and the consultant never processed my query. I had to call into the call center to give another notice.</p> <p>last week I visited the branch once more and I was told that internally the AccessSave account wasn't accessible. </p> <p>They took my details and no follow up was done with me.</p> <p>I webt once more yesterday to the branch and the manager Mathapelo had so much attitude. </p> <p>I tried to open a Gold cheuque account and the reception told me to relax its gona take a good 30-45 minutes. </p> <p>I am appealed at the staff.</p>

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Replies (3)
Standard Bank
Standard Bank's reply25 Jan 2017, 10:19
Official

Good day Sma

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply26 Jan 2017, 08:43
Official

Good day Sma

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply01 Feb 2017, 06:47
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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