Atrocious service

I had the misfortune of needing to phone Standard Bank Call Centre today as my cheque account was debited with almost double the amount due to settle my RCP. The call centre agent I spoke to (don't know his name as he mumbles it) was rude and obnoxious. In the end I was basically told to go to my nearest branch. It seems that is Standard Bank's answer regardless of your query. I have NEVER been assisted with anything telephonically. The appalling treatment of your clients is exactly why I am closing all my accounts with Standard Bank. I am definitely better off at FNB. They are courteous, respectful and have never asked me to go to my nearest branch. I am assisted flawlessly. Have a look at your staff and processes Standard Bank, because, at the moment, your name says it all ... Your service is "Standard", perhaps even below standard