Atrocious Service !

This account has been paid off since the 12 August 2014 and since then I have been in contact with numerous consultants to close this account but they keep requesting that I send them a letter, which to date would be the 8th time that I have sent it, most recently to the manager Henriette who promised to call me back with feedback on Monday. Today is Thursday and I am still awaiting her call. This is becoming really frustrating and to top it all off you are still debiting the account for the insurance which I not longer require. I have never in my life dealt with such an incapable lot of people, that a simple request is going beyond 6 months to sort out. This is totally unacceptable!!!