SM
Sbongile M
1 reviews | Active since Jul 2025
17 Jul 2025, 10:23
Atrocious service
Standard bank has ********ly added a balloon payment to my car. When i call to find out how this was done, no one can give me answers. This was done without my knowledge and consent. I started paying for my car instalments in May of 2024 and to date i've been paying the same amount since. The car has been refinanced by someone else and when i checked my statement, the monthly instalments decreased. How is this possible? Why are my details being used? I want to move because this is not how you treat customers.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
17 Jul 2025, 10:31Dear Sbongile M,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2025, 10:31
Official
Dear Sbongile M,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
SM
Sbongile M's updateReviewer Update
17 Jul 2025, 12:24I was called by two people from standard bank, they keep sending me from pillar to post.
Everyone there has no idea what they doing.
This experience has been stressful, I would appreciate it if you could look into the matter and advise on how it will be resolved.
I value good service and believe in giving feedback that can help improve future interactions.
I look forward to your response and a resolution to this issue
Everyone there has no idea what they doing.
This experience has been stressful, I would appreciate it if you could look into the matter and advise on how it will be resolved.
I value good service and believe in giving feedback that can help improve future interactions.
I look forward to your response and a resolution to this issue
SM
Sbongile M's update17 Jul 2025, 12:24
Reviewer Update
I was called by two people from standard bank, they keep sending me from pillar to post.
Everyone there has no idea what they doing.
This experience has been stressful, I would appreciate it if you could look into the matter and advise on how it will be resolved.
I value good service and believe in giving feedback that can help improve future interactions.
I look forward to your response and a resolution to this issue
Everyone there has no idea what they doing.
This experience has been stressful, I would appreciate it if you could look into the matter and advise on how it will be resolved.
I value good service and believe in giving feedback that can help improve future interactions.
I look forward to your response and a resolution to this issue
Standard Bank's replyOfficial
17 Jul 2025, 14:15We would like to thank you for giving us the opportunity to address your matter.
We are pleased to hear that you were assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are pleased to hear that you were assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2025, 14:15
Official
We would like to thank you for giving us the opportunity to address your matter.
We are pleased to hear that you were assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are pleased to hear that you were assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
SM
Sbongile M's updateReviewer Update
18 Jul 2025, 08:30Good Day
I am writing to express my sincere appreciation for the outstanding service I received from, Mxolisi Nqimfa ( from the Vichle department)
The professionalism,efficiency and courtesy displayed truly Stood out and made a positive impression.
After spending the whole morning yesterday, being sent from piller to post by different people.
It’s not often that one encounters such dedication and attention to detail, and I believe he deserves to be acknowledged
Please extend my gratitude to him
Thank you Mxolisi Nqimfa for the excellent service.
I am writing to express my sincere appreciation for the outstanding service I received from, Mxolisi Nqimfa ( from the Vichle department)
The professionalism,efficiency and courtesy displayed truly Stood out and made a positive impression.
After spending the whole morning yesterday, being sent from piller to post by different people.
It’s not often that one encounters such dedication and attention to detail, and I believe he deserves to be acknowledged
Please extend my gratitude to him
Thank you Mxolisi Nqimfa for the excellent service.
SM
Sbongile M's update18 Jul 2025, 08:30
Reviewer Update
Good Day
I am writing to express my sincere appreciation for the outstanding service I received from, Mxolisi Nqimfa ( from the Vichle department)
The professionalism,efficiency and courtesy displayed truly Stood out and made a positive impression.
After spending the whole morning yesterday, being sent from piller to post by different people.
It’s not often that one encounters such dedication and attention to detail, and I believe he deserves to be acknowledged
Please extend my gratitude to him
Thank you Mxolisi Nqimfa for the excellent service.
I am writing to express my sincere appreciation for the outstanding service I received from, Mxolisi Nqimfa ( from the Vichle department)
The professionalism,efficiency and courtesy displayed truly Stood out and made a positive impression.
After spending the whole morning yesterday, being sent from piller to post by different people.
It’s not often that one encounters such dedication and attention to detail, and I believe he deserves to be acknowledged
Please extend my gratitude to him
Thank you Mxolisi Nqimfa for the excellent service.
Standard Bank's replyOfficial
18 Jul 2025, 09:46Dear Sbongile
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jul 2025, 09:46
Official
Dear Sbongile
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***