RS
Reghardt S

1 reviews | Active since Jun 2013

04 Jan 2020, 18:51

ATMs dispensing incorrect amounts, long queues

Today I used a Standard Bank ATM, and instead of R1,000, only R900 was dispensed. R1,000 was still subtracted from the account.

This is NOT the first time it has happened. The last time, the ATM was again R100 short, and I had to go inside the branch to ask for my money back. In a Standard Bank branch, the queues can sometimes be up to 30 people long, meaning hours of waiting. They were able to confirm that the machine dispensed too few notes, meaning that their system was already aware that the "error" took place. Were they hoping I would not notice? How many people daily do not notice when the Standard Bank ATM gives too few notes?

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Replies (2)
Standard Bank
Standard Bank's reply05 Jan 2020, 04:52
Official
Hello Reghardt
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Muhammed AsvatComplaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Jan 2020, 10:48
Official
Dear Reghardt

Thank you for posting your comments. 
Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.
Kind regards

Clint Petersen
Complaint Resolution Centre
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