ATM Withdrawl not refunded
<p>Last week Satruday (4 March 2017) I had to use a Standard Bank ATM to withdraw cash for a transaction. After a long while I received a slip to say I requested to withdraw R600 however R0 was dispensed. I can accept a 2 - 3 days waiting time for the atm transaction to be reversed. We all know technologie is not of the greatest. </p> <p> </p> <p>It is now 9 days later. The money is still not paid back. </p> <p> </p> <p>Why would it take so long?? Surely a bank like Standard bank has custodians that deals with their atm? Have systems in place to inform them that there was an error on a machine where their name is displayed?</p> <p> </p> <p>If they don't, get something in place.</p>
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Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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