MD
Marcus D
1 reviews | Active since Jul 2019
08 Jul 2019, 11:13
ATM withdrawals Brazil
Used our Standard Bank Master card in Brazil in ATMs, out of 5 attempts to withdraw money only 1 was successful but we were charged for all 5 transactions. After investigated by ***** division bank says all transactions were legitimate. On top of that the 5 transactions were far beyond our daily limit and bank takes no responsibility. Dont trust Standard Bank! Dont trust Mastecard!
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Replies (2)
Standard Bank's replyOfficial
09 Jul 2019, 03:47 Hello Marcus,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply09 Jul 2019, 03:47
Official
Hello Marcus,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
MD
Marcus D's updateReviewer Update
17 Jul 2019, 08:35We appreciate that this matter finally was sorted by ***** department and we did get reimbursed after more than 2 months of waiting. We hope in future clients will not need to face the same disbelief and that this kind of matters can be treated with higher urgency!
MD
Marcus D's update17 Jul 2019, 08:35
Reviewer Update
We appreciate that this matter finally was sorted by ***** department and we did get reimbursed after more than 2 months of waiting. We hope in future clients will not need to face the same disbelief and that this kind of matters can be treated with higher urgency!