ATM withdrawal that did not dispense cash

31 July 15 - 16h16 Withdrawal at ATM STDAC282 <br> R 2000.00 requested R .00 dispensed<br> 31 July 15 - SMS received at 16h16 transaction was approved and account depleted by R 2000.00 <br> Phone call made to *** at 16h45 spoke to Petunia, confirmed amount was debited and given a reference number of *** advising me that the resolution date for this is the 7th August 15<br> SMS with ref *** at 16h57.<br> 4 Aug 15 - Called and was informed by Lebo that this had been loaded and that the resolution date was 7th Aug. <br> 7 Aug 15 - went to SBSA Southdale branch where assisted by Lizainne Jenkins at 15h45 she was assisted by Mbali Makhetha. they advised that the call had not yet been assigned yet although the resolution date was the 7 Aug 15, and they advised this would be sorted by the 14 Aug 15. I advised this was not acceptable and would escalate to Hello Peter <br> They advised that this would be escalated to a prestige banker<br> 7 Aug 15 - N Sibidi phoned me from Prestige banking advising this would not be paid on 7th.<br> 10 Aug - 09h55 phoned prestige banking spoke to Zelda Hassen. Told Natalie Narainsamy would contact me. This did not happen and i still do not have my money back.