ATM withdrawal not dispensed

I attempted to withdraw R3000 from a Standard bank ATM, I am a Standard Bank Client, and the ATM did not dispense the money. However, my account was debited. This happened on 2015/07/31 at 14:16. It is 2015/08/19, 20 days later and I have still had no feedback and my funds have not been returned to my account. I have the ATM slip which clearly states no funds were dispensed, with the ATM number and a reference, all of which has been given to the Standard Bank, yet they are incapable of doing anything about it. They can't even tell me when this will be rectified. DO NOT USE STANDARD BANK! They appear to have run out of money, and they don't have staff competent enough run a simple ATM! <br> <br> I am with Prestige Banking, and this is the best they can do??? My advice, find another bank and if you are a Standard Bank client, close your account! They probably would not even notice given how useless they are.