ATM WITHDRAWAL ,NO CASH RECEIVED

I was doing a withdrwal at a Standard bank ATM(ATM NR 12201 Telkom Towers PTA) when it gave a message that machice was being serviced.I used an ABSA ATM next to it and while waiting for cash I got the ATM SLIP WITH the message that transaction was unsuccessful and will be reversed automatically.Till today no reversal has been done .I called STD Bank and spoke to Amanda on the 28th April and was advised I will get feedback on the 11th of May.I called on the 11th I spoke to Fiona and she advised me to call the following day.I called on the 12th and spoke to Alfred who transfered me to a so called specialist Michael who said I will get feedback as he was escalating.With no feedback forthcoming I called again I spoke to Masego who after 45 minutes on the call xfered me to Roza Dippenaar who told me that ABSA said i received the money.I was told i was going to be transferred again and need to fill in forms and I refused.Team leaderLazarus Kistnasamy, who did not want to speak to me just said I should be transfered to another section.I understand for stb bank R700 IS NOT WORTH THEM INVESTIGATING, unfortunately for me its too much.Technology is so advanced BOTH BANKS CAN SEE I DID NOT