BH
Bertie H
1 reviews | Active since Jan 2019
14 Jan 2019, 08:42
ATM withdrawal Error. (no return)
I withdrew money on the 9th of Jan 2018. the ATM gave an error But still took the money from my account. i got a Msg it would be returned. it is 5 working days later and still no return on my money. i called the call centre 4 times and emailed Standard bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Jan 2019, 10:57Dear Bertie Heyns
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply14 Jan 2019, 10:57
Official
Dear Bertie Heyns
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
BH
Bertie H's updateReviewer Update
14 Jan 2019, 13:08already waiting 5 working days. 0 feedback from standard bank. Lifelong client being treated this way
BH
Bertie H's update14 Jan 2019, 13:08
Reviewer Update
already waiting 5 working days. 0 feedback from standard bank. Lifelong client being treated this way
Standard Bank's replyOfficial
17 Jan 2019, 15:28Dear Bertie Heyns
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Jan 2019, 15:28
Official
Dear Bertie Heyns
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***