ATM Withdrawal Dispensed no Money

<p>I have drawn money on 11 May 2017 but no money was dispensed. Even stated on the slip. Forwarded my slips to our Private Banker, she was on leave, I forwarded to someone else who got an assistant to log the query for me. I received a refenrence number. She said it would take at least 5 working days. Yesterday I phoned the call centre to follow up, it was processed yesterday and should reflect in my account this morning. This morning I checked and nothing reflected. I phoned the call centre again, because today is now 6 working days since the query was logged. Private Banking team advised that they don't have access to investigate or attend to my query. The lady I spoke to this morning escalated again and I received a new reference number.</p> <p>I am not sure if the whole process it going to start all over again.</p> <p>I AM JUST WONDERING - WHY IS THIS MY PROBLEM NOT GETTING MY MONEY BACK WHEN THE ATM HAD NO FUNDS. THERE WERE NO SIGN UP OR ON THE SCREEN TO ADVISE THAT THE ATM IS OUT OF ORDER. I USE THAT ATM OFTEN TO WITHDRAW MONEY - JUST TO FIND OUT IT IS NOT MANAGED BY STANDANRD BANK.</p> <p> </p> <p>PLEASE MAY I GET SOME SORT OF ASSISTANCE ALTHOUGH I WOULD LOVE TO GET MY MONEY BACK INSTEAD!!!!</p>