ATM Withdrawal

Good Day<br> <br> i am livid with the service at Standard bank. i tried withdrawing funds last week Thursday (2015-07-02) at 10h30 an amount of R900. The machine processed my transaction as normal, however the money didn't come out. i waited at the atm, tried calling the helpline to get assistance was told to go inside the branch to report this query. i was advised by the security and one of the consultants that was helping other people outside the atm that the machine was giving issues. I went inside and worse part i have an emergency and still have to queue by the inquiries section to report this. i eventually got assistance, was told that they will log a query with the atm department to get assistance and both the lady that assisted me (Letina Kroats and manager advised that this is not in their hands and as i was complaining about the inconvenience that the only thing they will help me with is escalate. i was given a turn around time of 2015-07-09 reference ***. i have not been updated and had to be the one to call following up. i contacted the number provided for feedback and was informed that the query should be resolved yesterday, nothing still has been done