atm took my money zero feedback

On the 3rd of March I deposited around R2000 at an ATM at 3 Simmonds. I reported the incident to Private Banking who told me it would be resolved in 48 hours due to having a Private Banking account as where others wait 4 to 5 working days. Well 5 days have passed with no feedback. Creditors including Standard Bank is hounding my wife for the money I was meant to make IB payments with. It does not appear I will get resolution any time soon, so I just need to warn everyone not to trust Standard Bank ATMs nor the people who balance them.I called private banking again and informed them that my patience was worn out, the agent promised to send another email. There appears to be no follow up or feedback or accountability, and as promised, I will now log the call