ATM took my money MONEY has been Retracted

I'm hoping this reply above is correct and I'll get the assistance promised

Still hasn't been resolved I keep getting new reference numbers.I have to keep calling the call centre because now I am getting smses that the matter was resolved but when I ask how they say I am not giving correct dates and times.I even gave them my twin sisters number for them to call her.I am actually failing to understand how can I resolve this because it is the ATM that is owned by Standard bank that gave an error message something someone wouldn't expect because it's not something that usually happens.Now it's like I'm lying because I have to remember times dates and oh yeah what's worse I gave ATM number/ID but the consultants say the it doesn't exist. So now my twin sister and I are stupid ones we go to ATMs that gives error messages and swallows out money and it's our fault.Yoh such HORROR.You now what erks me even more the second consultant I spoke to gave me all the information where the money was getting deposited and said the issue will be resolved.Now I'm spending money trying to get my money back.

Now if possible anytime my phone is on loud.
We've been on the call with standard bank since morning no solution whatsoever...so the ATM owned by Standard took my money and there's nothing they can do about it.HORROR 🤧

????

Still haven't received an email from your consultant..so cute of you guys you'll be enjoying your long weekend while I stress about how I am to replace that R700 I need to pay my mom's policy and to use it for transport money I'm not Rupert or something millionare .I am definitely withdrawing and going for another bank because hey she's black and she deserves this ***ken treatment from us and there's nothing we can do about now she's getting irritating.Honestly I've been using this bank since high school mara ke ....It's not going to destroy my relationship with my twin sister***uck all of you!!!